Shipping policy
🚚 Shipping Information
At Frisson, we work with both UK and international fulfilment partners to bring you unique pieces at the best possible price. Please see the delivery details below:
✨ Frisson Fever, Frisson Flash Bag & Frisson After Dark (Clothing & Bags) – Free Delivery
These items are shipped from our international fulfilment warehouse.
• Estimated delivery: 7–14 business days (UK)
• Full tracking is provided once dispatched
• Please note: tracking may take 2–5 days to update after shipment
Shipping directly from our international partners allows us to offer exclusive styles and free delivery.
⏳ Need this for a specific event or date?
Please contact us before ordering so we can confirm delivery times.
Frisson Express Delivery
Items in our Frisson Express collection are already in our warehouse and ready to ship immediately.
Because these pieces are available for fast dispatch, delivery is charged at checkout.
Delivery Options
Standard Delivery (Frisson Express)
2–4 working days — £2.99
Express Delivery (Frisson Express)
1–3 working days — £3.99
Orders placed from the Frisson Express section are prioritised for faster processing and dispatch.
Returns
If you return an item purchased from the Frisson Express collection, the original delivery charge will not be refunded, as the delivery service has already been fulfilled.
Delivery charges will only be refunded if an item is faulty or sent in error.
🕶 Sunglasses – Shipped from the UK
These items are dispatched from our UK warehouse.
Standard Shipping (UK): Free of charge
Delivery within 2–4 business days
Express Shipping (UK): £3.99
Delivery within 1–2 business days
📦 Order Processing
• Orders are processed within 1–3 business days
• You will receive tracking details once your order has been dispatched
• Orders placed on weekends or holidays are processed the next business day
🚨 Important Delivery Information
• We are not responsible for delays caused by incorrect or incomplete addresses
• During busy periods or public holidays, delivery times may be slightly extended
• If you need an item for a specific date, please contact us before ordering
Need Help?
If you have any questions about your delivery, please contact us at:
clare@frissonfesti.co.uk